One more day...
Some times it feels like manning the barricade I tell ya!
According to the actual brickies (whom I spoke to on Saturday morning) they will be finished on Tuesday the 30th. Of course this was before it absolutely bucketed down with rain most of monday morning, so assuming no work will get done today then maybe just maybe the brick work will be finished on Wednesday....
maybe...
I tend to trust the brickies a bit on this one.. Ventura on the other hand is about as useful to me as a piece of paper and pencil is to a deep sea scuba diver.I sent an email to them on the 23rd of May asking some specific questions and pointing out some specific issues/concerns I had (and still have) with the building process. As of today (the 29th) I still have not heard back from them, and basically that is just pathetic. I know they recieved and have read my email (MS Outlooks read receipt isa wonderful tool!), but thay just cannot be bothered to talk to the customer. I get the distinct impression I am an inconvieniace to them, nothing more.
For example, after I sent the email on the 23rd I mentioned above I sent another on the 25th, which included the email I sent on the 23rd (included as a subtle hint) the body of the email was as follows:
Just, as always, following up on the email I sent on Tuesday. And you may (or may not) want to let Chris know (concrete supervisor) that he should look at finding new slab contractors as nothing has been done to fix the oversights made when they laid the slab on the 16th of March (which I am sure he is well aware of). Of course he may well be on the phone to them every day, but having heard nothing back from Ventura about the situation for at least a month I can only assume (for lack of evidence otherwise) that little is being done about it
The reply I recieved back from my Client Liasion Officer (that title is a laugh to begin with)
is:
I have been in touch with u regarding the slab, maybe not by email but I have verbally spoken to u about it .I have on a number of occasions spoken to Chris about it and yes the company we use isn’t reliable. I will how ever speak to Chris again to see if he has any news
Thank you,
K**** S*******
(the * are my insertions)
If I could point out at this point that the last time I was in any way contacted about the slab either verbally, by email or by carrier pigeon for that matter was on the 5th of May (at around 4:15pm in fact - I record the date, time and content of EVERY contact with Ventura) and it was to tell me that the concrete contractor was coming over that weekend (6th of May) to fix the problem. So while I was incorrect at saying I havent heard anything for a month, I was pretty damn close since it was 3 weeks AND a broken promise, which they never bother to inform me about.
The best line is where "KS" agrees with me that the concrete contractor is indeed unreliable, as if that is meant to make it all better or something?!
I'm going to send them another email today, not asking any questions but just pointing out the lack of feedback, service and help I have so far recieved. By a happy accident I have been given the General Manager's email address and I might CC him on this also, however I am depressingly sure it will change nothing, there seems to be a very imbedded culture of "dont give a crap about the customer" with this company.
Still, I might feel better though!
Take care.
